Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

We at HealthyHabitsPlatform recognize that plans may change, and are committed to providing transparent and equitable refund policies. This document details the refund conditions applicable to our yacht rental services.

Before you book a rental, please examine this policy thoroughly. By securing a yacht rental with HealthyHabitsPlatform, you are confirming that you accept the refund terms laid out here.

Standard Cancellation and Refund Policy

More than 72 Hours Prior to Charter Date

100% Refund

Qualified for: Complete refund excluding processing charges

Processing Period: Within 5-7 business days

Processing Charge: €50 for transactions made by credit card

Requirement: Must be sought in a written format through email or phone communication

Between 24 to 72 Hours Prior to Charter Date

50% Refund

Qualified for: Half of the entire cost of the charter service

Processing Period: 7-10 business days

Processing Charge: A €25 deduction from the refund amount

Requirement: A valid cancellation reason needed; subject to administrative expenses

Less than 24 Hours Prior to Charter Date

No Refund

Qualified for: Refunds are not available

Exception: Extenuating circumstances may be considered

Alternative: At the discretion of our management, credit for future charters might be provided

Requirement: Documentation is compulsory for emergency cases

Cancellations Due to Weather Conditions

Weather Guarantee

Your safety is our utmost concern. If our certified captain deems the weather conditions are not suitable for sailing, we offer the following options:

  • Complete Refund: Offered if rescheduling is impossible
  • Rescheduling: Change your rental to an upcoming available slot at no extra charge
  • Charter Credit: Provided as a credit that is valid for one year starting from the date of the original charter

Assessment of Weather Conditions

The assessment of weather conditions will include:

  • Evaluations of wind speeds and direction
  • Wave heights and overall condition of the sea
  • Forecasts related to visibility and precipitation
  • Warnings and advisories issued by the Coast Guard
  • Evaluation of safety by a professional captain

Timeline for Decision: Decisions regarding weather-related cancellations will be made at least 4 hours prior to the scheduled departure time.

Refunds for Medical Emergencies

Exceptions for Emergencies

We acknowledge that medical emergencies might arise unexpectedly. The scenarios below may qualify for special refund consideration:

  • Sudden medical conditions or injuries that lead to hospitalization
  • Passing of an immediate family member
  • Unanticipated military deployment or recall
  • Jury duty or a legal subpoena
  • Natural disasters impacting travel

Required Documentation

To process requests for emergency refunds, please provide the following documentation:

  • A medical certificate or documentation from the hospital
  • A death certificate (when appropriate)
  • Official orders from the military
  • Notice of jury duty or a court subpoena
  • Emergency declarations or travel advisories

Refund Process: We aim to process emergency refund requests within 3-5 business days after we receive the required documentation.

Cancellations Due to Operational Issues

Issues with Vessel Mechanics

If the vessel you’re assigned encounters mechanical problems that are unfixable:

  • Alternative Vessel: We’ll try to find a yacht that's comparable
  • Complete Refund: Provided if we cannot find a suitable alternative
  • Partial Refund: Offered if the alternative vessel has a different price point
  • Additional Compensation: We may also provide extra compensation for any inconvenience caused

Inaccessibility of Crew

In the occasional event that a certified crew is not available:

  • We will try to arrange an alternate crew
  • A full refund will be offered if the charter cannot proceed
  • Option to reschedule without incurring further costs

Processing Refunds

Mode of Payment

Refunds will be issued through the original method of payment:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Processed within 3-5 business days

Fees for Processing

Credit Card Transactions

€50 fee applies to cancellations made beyond 72 hours

Processing for Bank Transfers

A €25 fee will be applied to all refunds via bank transfers

International Transaction Processing

Extra charges may be incurred for transactions that are international

Credit for Future Charters

Provision of Charter Credits

Charter credits might be extended in place of refunds under specific conditions:

  • Cancellations that occur late (less than 24 hours prior)
  • Cancellations linked to weather
  • Requests for voluntary rescheduling
  • Disruptions in charter operations

Terms Associated with Credits

  • Validity: Valid for a year from the day they are issued
  • Transferability: Credits are non-transferable to other individuals
  • Value: Equivalent to the full value of the charter (processing charges are not deducted)
  • Utilization: Applicable to any charter that’s available
  • Expiry: Credits will not extend past 12 months

Refunds for Incomplete Services

Interruptions in Service

If your yacht rental is interrupted or cut short due to reasons we can control:

  • Refund will be prorated based on the unutilized portion of the charter
  • Offer a credit for a future charter of the same value
  • Additional complimentary services or upgrades might be given

Disruptions Caused by Guests

If a rental is prematurely terminated on account of guest behavior or violations of safety guidelines:

  • No refunds issued for the remaining duration
  • Full payment for the charter still applies
  • Potential for extra fees to be added on

Resolving Disputes over Refunds

If you dispute a decision pertaining to a refund, you can:

  • Ask for the decision to be reviewed by our management
  • Supply additional evidence or information
  • Seek a resolution through consumer protection agencies
  • Explore legal options as permitted by law

Procedure to Follow for a Refund Request

Step 1: Get in Touch

You may submit your request for a refund through:

Step 2: Furnish Details

Your refund request should include:

  • Your booking reference number
  • Date and time of your yacht rental
  • Cancellation rationale
  • Any supporting documents, if needed
  • Your preferred method to receive the refund

Step 3: Awaiting Review and Processing

We will acknowledge your request within a day, assess it against the details of this policy, communicate the outcome within two days, and process any refunds that are approved in line with the stated time frames.

Important Considerations

  • All applications for refunds should be made in a written form
  • Refunds will be handled in €, regardless of the currency used for the initial payment
  • It is highly advisable to have travel insurance
  • This policy may be altered given a notice period of 30 days
  • Refunds will be inclusive of applicable taxes and abide by regulations

Get in Contact

For inquiries concerning refunds or to put forth a request for a refund:

Department of Refunds
HealthyHabitsPlatform Maritime Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 9999 9999
Email: [email protected]
Operating Hours: Monday through Friday, from 9 AM until 5 PM

Last Reviewed: August 20, 2025

This policy on refunds has been developed with fairness and transparency in mind. We urge you to consider these provisions attentively before you book and welcome you to reach out should you have any inquiries.